DUE TO COVID-19 SHIP TIME COULD BE LONGER THAN NORMAL

Orders

For questions concerning your order, please call us toll free at 732-359-7001, or email us at info@seasidepatiofurniture.com

Shipping Information and Taxes 

Most of our products will ship via UPS or FedEx. However, some furniture is large and has to be shipped/delivered by a truck with a lift gate or by a freight truck. Every product that we ship is insured to cover any damages that may occur in transit. Orders shipped outside the state of New Jersey will not be charged tax.

Cancellation Policy

All orders that are changed or cancelled after 72 hours of time of ordering will be charged a 15% cancellation fee and subject to an additional $50.00 restocking fee. 

Damaged Orders

Upon delivery please inspect and note any damage on the delivery receipt. If for any reason any of your products arrive damaged, we will respond to satisfy any issues. If you experience products that are damaged upon arrival please contact us via email  info@seasidepatiofurniture.com or call us 732-359-7001. Please take pictures of the damage with a digital camera and email the pictures to  info@seasidepatiofurniture.com Damages to shipped items must be noted on the proof of delivery/receipt. If the product is refused and damage is noted on the proof of delivery, we will work to get a replacement product. If you don't accept a replacement product and you cancel your order you will be subject to a cancellation fee. All damaged products must be claimed within 5 days of arrival.

If you receive an order that was damaged during delivery, please email us pictures of the damage to  info@seasidepatiofurniture.com and specify your order number in the subject line. Once we receive the pictures of the damage, we will start a claim to get the issue resolved.

Accepting Delivery

After your order ships from the warehouse, you will receive an order update email letting you know your order has shipped. We will provide you with a tracking email that will specify the carrier website and PRO/Tracking number. Once your order arrives in the nearest destination terminal, a person will contact you to schedule a 4 hour delivery window. White Glove delivery is also available for most items.

Return Policy

Only items that are in their originally packaging and have not been used are eligible for returns. If you wish to return an order, the customer is responsible for the return shipping charges and 15% restocking fee.

How to Return

To return your purchase within 14 days of receipt please follow the following steps:

Email info@seasidepatiofurniture.com with the subject of the email “Product Return”. Please include your full name, order number, and the product(s) you plan to return.

Return Information

All returned products must be in original condition and packaging. If products are not in original condition or packaging additional charges may apply. 

Please e mail tracking number to  info@seasidepatiofurniture.com to insure prompt service for your refund.

We are not responsible for refunds on shipping and handling charges, unless it is an error on our behalf.

When Will My Order Ship?

Most of our products are custom made at the time of the order and require 3-6 weeks for production before an item ships. The estimated ship dates are based on the production of each manufacturer and can fluctuate during peak ordering seasons. If an item has abnormal production times, we will notify you via email and/or phone to explain the situation.